The New Rules of Sales and Service
New Rules of Sales and Service, David Meerman Scott

The New Rules of Sales and Service (Wiley, 2014)

The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business

Sales and service are being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales or customer service needs to possess entirely new skills. Unfortunately most organizations are still using traditional selling and service models developed for a different time. In this new book by the author of the #1 bestseller The New Rules of Marketing & PR, David Meerman Scott demystifies the new digital commercial landscape and offers inspiring and valuable guidance for anyone not wanting to be left behind.

Rich with revealing, first-hand accounts of real businesses that are charting this new territory and finding astounding success — a bicycle manufacturer that engages customers with honest and revealing openness; an enterprising network of home basement repair contractors that educates clients with free publications and innovative visual software; and an independent physician who provides her patients with online video notes to help them follow detailed medical instructions — The New Rules of Sales & Service shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction.

The New Rules of Marketing & PR, 5th edition
New Rules of Marketing and PR 5th edition, David Meerman Scott

The New Rules of Marketing & PR, 5th edition (Wiley, 2015)

The New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, News Releases, and Viral Marketing to Reach Buyers Directly

The most updated edition yet of the benchmark guide to marketing and PR, with the latest social media, marketing, and sales trends, tools, and real-world examples of success
This is the fifth edition of the pioneering guide to the future of marketing. The New Rules of Marketing & PR is an international bestseller with more than 350,000 copies sold in over twenty-five languages. It offers a step-by-step action plan for harnessing the power of modern marketing and PR to directly communicate with buyers, raise visibility, and increase sales. This practical guide is written for marketing professionals, PR professionals, and entrepreneurs who want to grow their businesses and create success. Learn how companies, nonprofits, and organizations of all sizes can leverage web-based content to get timely, relevant information to eager, responsive buyers for a fraction of the cost of big-budget campaigns.

Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses
Content Inc by Joe Pulizzi

Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses (McGraw-Hill Education, 2015)

Content Inc.: How Entrepreneurs Use Content to Build Massive Audiences and Create Radically Successful Businesses. Pulizzi, Joe: McGraw-Hill Education; 1 edition (September 2015); ISBN-10: 125958965X; ISBN-13: 978-1259589652, $18.63.

The NEW Rulebook for Entrepreneurial Success

What’s the surest way to startup failure? Follow old, outdated rules. 
In Content Inc., one of today’s most sought-after content-marketing strategists reveals a new model for entrepreneurial success. Simply put, it’s about developing valuable content, building an audience around that content, and then creating a product for that audience.
Notice a shift?
Author Joe Pulizzi flips the traditional entrepreneurial approach of first creating a product and then trying to find customers. It’s a brilliant reverse-engineering of a model that rarely succeeds.
The radical six-step business-building process revealed in this book is smart, simple, practical, and cost-effective. And best of all, it works. It’s a strategy Pulizzi used to build his own successful company, Content Marketing Institute, which has landed on Inc. magazine’s list of fastest growing private companies for three years straight.  It’s also a strategy countless other entrepreneurs use to build their own multi-million dollar companies.  Build an audience and you’ll be able to sell pretty much anything you want.
The Content Code: Six essential strategies to ignite your content, your marketing, and your business
The Content Code

The Content Code: Six essential strategies to ignite your content, your marketing, and your business (2015)

The Content Code: Six essential strategies to ignite your content, your marketing, and your business. Mark W. Schaefer (March, 2015); ISBN-10: 0692372334; ISBN-13: 978-0692372333.

Mark W. Schaefer, college educator, consultant, and best-selling author of five marketing books including Social Media Explained and The Tao of Twitter, has delivered a path-finding book exploring the six factors that will help you break through the overwhelming wall of information density to win at marketing now … beyond content, beyond social media, beyond web traffic and Search Engine Optimization. The Content Code starts where your current marketing plan ends, and provides the launch code for next-level success. The book dives deeply into the true value of social media marketing and the steps companies need to enable to achieve measurable results. A pioneering book that explores the psychology of sharing, it is also highly practical, offering hundreds of ideas that can be used by organizations of any size and any budget. Book highlights include in-depth explorations on the connection between brand and content transmission, a focus on audiences that will move content, practical steps to build “shareability” into all your content, and the new role of promotion, distribution and SEO in a very competitive, digital world. Unlock your business value, unleash your audience, and uncover the six digital secrets of The Content Code.

Personal Branding Domain Strategies If You Have a Common Name

I was just featured by BBC in an article “Standing out when your name is John Smith” addressing the challenge of building a personal brand online if you have a common name. A starting point in this regard is claiming a proper domain name where you can build a platform for your personal brand.

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Lessons from FSU’s Jameis Winston Twitter Faux Pas

Social media can be a powerful tool by which you can invite your community to engage with you and your brand. It should be noted, though, that there are no guarantees in terms of where communications may be headed. In some cases, it can turn out to be a complete PR disaster such as with the Twitter chat with hashtag #AskJameis on Twitter with Jameis Winston, Florida State University’s quarterback with a controversial past which resulted in numerous critical tweets, many with a rather morbid “humorous” twist.

Ask Jameis Twitter chat

As I have not personally followed the past of Mr. Winston, I am not going to comment upon the specifics of his past and whether he deserves this criticism or not. Instead, I will focus on what organizations can do to avoid facing a backlash from their social media initiatives such as on Twitter like Florida State did. These kinds of reactions, also known as “Twitterjacking,” can happen to not only sports franchises but also to big global brands such as McDonald’s which experienced a major backlash in 2012 to to their invitation to state their own #McDStories on Twitter.

Erica Derrickson’s Tweet Dreams

Erica Derrickson with Niklas MyhrErica Derrickson quit her desk job only a year and a half ago, and already has a thriving photography business because of her implementation of social media marketing strategies. She speaks at local universities on social media, has been recently featured in Trade Secrets, and manages a Facebook group Hollywood East Actors Group which has over 8,000 members. Check out her acting reel, her film credits range from the National blockbuster The Heat (2013) which starred Sandra Bullock and Melissa McCarthy to independent films like Melt (2012) and Rafi Baby (2011).

One day, Erica Derrickson tweeted her enthusiasm over Gary Vaynerchuk’s latest best seller “Jab, Jab, Jab, Right Hook” suggesting it would be the perfect textbook if there were such a thing like a class on social media.

Chapman Social Media Aid 2014


Gina Jue "Skypeing" Oricane's Josefine Åhl

Gina Jue “Skypeing” Oricane’s Josefine Åhl

Do you need help with social media? Now it is time again for students in my Internet/Social Media Marketing class to select companies or organizations to help in terms of their Internet and social media presence. The work they do is within the scope of their team projects. While some students typically have ideas of what company they would like to work with, others would be very excited about the opportunity to work with real businesses or organizations that they otherwise would not have gotten in contact with such as a high-tech company in northern Sweden that worked virtually with one team last year, see Oricane blog post.